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Privacy Policy  

This privacy policy covers what information we collect from you when you visit varrmas.com, how we use it, and under what circumstances we disclose it. By using the Varrmas Arts & Crafts website, you agree with the terms and conditions of this privacy policy and terms of use.

Information we Receive and Gather:
When you use our site, we receive and collect certain information. The information that we receive and collect depends on what you do when you visit varrmas.com.

Information is collected through Cookies:
We use cookies to enhance the browsing and shopping experience on varrmas.com. "Cookies" are small files or records that we place on your computer's hard drive to collect information about your activities on varrmas.com website. The cookies transmit this information back to the computers at varrmas; these computers are, generally speaking, the only computers which are authorized to read such information. The information captured makes it possible for us
  • to remember information you gave to us so you don't have to reenter it each time you visit varrmas.com site.
  • to speed navigation, keep track of items in your shopping cart, and provide you with custom tailored content.
  • to monitor total number of visitors, pages viewed.
  • to monitor the effectiveness of certain of our marketing email campaigns.
Most people do not know that cookies are being placed on their computers when they visit varrmas.com site or most web sites because browsers are typically set to accept cookies. You can choose to have your browser warn you every time a cookie is being sent to you or you can turn off cookie placement. If you refuse cookies, you will not be able to open our varrmas.com site and shopping cart therefore will not be able to complete an order with us online. Also, by not using cookies, your overall Internet browsing experience will also be affected.

Information will be received automatically:
Some information is automatically received and sometimes collected from you when you visit the varrmas.com site. We may receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use the browser version and your operating system; the date and time you access our site; the region of your computer, and the Internet address of the web site from which you linked directly to our site. We may use this information to monitor the usage of our site varrmas.com. In addition, we will check and analyzing the online shopping completed against the visited users, All of the information we automatically capture provides us with the ability to enhance our customer’s search and shopping experiences and to determine aggregate information about our user base and usage patterns.

The Information submitted to varrmas.com
For most of the browsing services we provide, we neither require nor collect "Personal Customer Information" -- your name, email address, contact numbers, billing address, shipping address (es), phone number and credit card information. You can spend any amount of time in our website.

Account for completing your Order:
You can create a customer account with varrmas.com to complete an order. To open an account, you will need to create a password-protected account with us. In doing so, we require that you provide us with all of the following Personal Customer Information: your name, email address, contact numbers, billing address, shipping address (es), and credit card or Debit Card information. We use industry standard e-commerce security technology to protect the Personal Customer Information that you transmit to us when you establish your account and each time you access your account information. When setting up the account, we ask you to create a password. When you want to make a purchase or change your stored Personal Customer Information, we approve your access by verifying your email address with your password.

Customer Consent to this Agreement:
By using this website you consent to the collection and use of information by us as specified above. If we decide to change our privacy policy, we will post changes on this page so that you are always aware of what information we collect, how we use it. We assure you that we will not disclose the collected details (Personal, Billing, shipping details) to any third party. We are not collecting the Card details from our end as these sensitive details were collected at the Payment Gateway pages.


WEBSITE DISCLAIMER :

The information contained in this website is for general information purposes only. The information is provided by Varrmas Arts and Crafts and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control varrmas Arts and Crafts. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, varrmas Arts and Crafts takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


SHIPPING POLICY:

Shipping Policy for Domestic Orders (within India)
  • The varrmas arts & crafts at its own cost guarantees to deliver products to all cities across India and states all over India.
  • Domestic orders (within India) would be processed with the delivery date displayed on the website against each product at the time of order confirmation and shipping will be done through a domestic courier company (for south India The Professional Courier & North, East & West are through FedEx, Blue Dart and for some areas through Speed Post)
  • To ensure safe delivery of all our products, the same are double packed in waterproof and corrugated box.
  • All domestic shipments are insured by us against loss or theft on premium payment by us !
  • Once the products are shipped from our location, we will send you the Airway number/docket number through SMS & email.
International Orders (outside India) - Shipping Policy
  • All International orders (outside India) would be processed within the delivery date displayed on the website against each product at the time of order confirmation and shipped through an International courier company – FedEx / BlueDart.
  • If you wish to purchase multiple items and ship them to two or more different addresses, please place them as separate orders.
  • Once the products are shipped from our location, we will send you the shipper’s reference number (airway bill number/docket number) along with the courier company details through email.
  • Most orders are delivered within 7 days to foreign destinations as maximum from the date of shipping.
  • The courier will attempt delivery twice at your specified shipping address, before they inform us that your package is not deliverable.
  • You can track the status of your package through the courier’s website or by contacting their local customer service center. In addition, you can track the order through our website. Click here to check your order status.
  • Shipping Charges are based on shipping destination and quantity of units purchased. Please note that shipping companies determine shipping charges based on the package weight.
  • The shipping charge is based on the higher of the volumetric weight and actual weight of the product. For multiple products ordered from the same category the system adds up the weight (volumetric or actual , whichever is higher) of all the units ordered and charges a single delivery fee.
  • The price showed on our website includes the shipping charge within India. The delivery charge for International Shipments are calculated by multiplying the weight (higher of the volumetric or actual weight) x the rate per Kg to the country of destination. The delivery fee includes packaging, boxing, acrylic change, customs fee in India and other incidentals. However varrmas arts is not responsible for any customs levy or duties charged by authorities in the destination country.
  • All products are shipped via reputed International courier companies such as DHL, FedEx and other such renowned companies that are completely insured and reliable.
  • We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.
  • Our Shipping Rates are subsidized and are much lower than what the shipping companies usually charge for International shipments. We always strive to offer our shoppers the lowest shipping charges possible.
  • The duties and taxes are not a part of the customer’s payment made to us.
  • Please note that if there are any customs or duties applicable for the ordered items, it would be billed separately to the customer by the courier company at the time of delivery.
International Orders - Customs Clearance
  • For some countries, Our Carrier will clear your parcel from the custom on occasion if requires.
  • Any additional taxes, import duties or customs charges levied in this process will be charged to you.
  • You are liable to pay the carrier for those charges in such cases.
  • So we recommend you to be aware of the laws and regulations governing the import of goods in the country where you want the items shipped.
Remote Area Surcharge (RAS) for International Orders
  • According to the policies of the International carrier, an additional surcharge may be levied if the shipping address is defined by the carrier as a remote area.
  • This Remote Area Surcharge (RAS) would not be charged at the time of placing the order. Instead, it would be informed to you before shipping the goods. In such case, you have to pay the surcharge through the website.
  • If the surcharge is not paid within 3 days after our notification, then we would cancel your order .

EXCHANGE / CANCELLATION Policy:

Advantages of our Exchange Policy:
The Varrmas Arts is committed to providing its customers complete satisfaction. We strive to enhance the shopping experience of its customers, while providing the best quality products and services. In case you are unsatisfied with the product received from Varrmas Arts, you may contact with your complaints/ feedbacks at varrmas@gmail.com, who shall revert back to you at the earliest. *
  • * The Purchase return may be accepted on its packed (without any damage) condition with all the supporting documents like bills,etc...
  • * Please send an Reason email to us before return the product at: varrmas@gmail.com
  • * The return address is mentioned Below,
Varrmas Arts & Crafts
11, Simson Nagar,
2nd Street South Extension,
Edayarpalayam Post,
Coimbatore – 641 025,
Tamil Nadu,
India.
Phone : +(91) 98947 98922
           +(91) 98947 98933


How to return products?:
If you have any questions or clarification you can contact our customer support, we shall assist you !
Customer Support:
E-Mail : varrmas@gmail.com
Phone : +(91) 98947 98922
             +(91) 98947 98933

TERMS AND CONDITIONS:
  • We would entertain the Product return only after receiving mail from the customer.
  • We do not accept any returns after 7 days of receiving the shipment.
  • All products should be returned in original condition with Invoice intact as attached with the product. Presence of original Invoice is a must to accept returns.
  • Any complaint with regards to damage or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for a digital picture of the same in order to review the same.

OUR CANCELLATION POLICY:
Varrmas Arts believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
  • Cancellation charge of 25% will be deducted if the cancellation is done within 5 days of ordering not considered if it is done after one week of ordering. However, the cancellation request will not be entertained if the orders have been communicated to the dispatch department and they have initiated the process of shipping them.
  • Once shipment is done, cancellation is not possible.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • Once a painting is delivered to a customer, cancellation will not be accepted. However modifications and changes in the paintings (if needed) can always be done with us. The transit charges should be bared by the customer.
  • For any enquiries regarding cancellation, kindly contact varrmas@gmail.com

REFUND POLICY
  • At any point of time the refunds will not be entertained for any purchase, and it would be issued only as products.
  • We will not refund the custom duties & taxes, if applicable, or paid by you at time of receiving the goods.
  • In case of orders with free shipping, shipping cost of resending product would be deducted while sending the Alternative products.
  • we take customer feedback very seriously and use it to constantly improve our products and quality of service. All your feedbacks and suggestions are always welcome.
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